Refund policy

Custom Multimedia Wall Return and Refund Policy

1. Overview

At Curvaview ltd, we are committed to delivering high-quality, custom multimedia walls designed to meet your specific needs. As each multimedia wall is custom-made and tailored to your unique specifications, our return and refund policy differs from that of standard goods. Please read this policy carefully before placing your order.

2. Order Confirmation

  • Upon placing an order for a custom multimedia wall, you will receive an order confirmation detailing the specifications, design, and installation requirements. It is your responsibility to review these details carefully. Any changes or corrections must be communicated to us within [3] days of receiving the order confirmation.

3. Cancellation Policy

  • Before Production: If you wish to cancel your order, you may do so within [3] days of placing the order, provided that production has not yet begun. After this period or once production has started, cancellations will not be accepted, and any payments made will be non-refundable.
  • After Production: Once production has commenced, cancellations are not permitted due to the bespoke nature of the product.

4. Delivery and Installation

  • We will arrange a suitable date and time for delivery and installation with you. It is your responsibility to ensure that the installation site is ready and accessible. Should there be any delays or issues on your part that affect delivery or installation, additional charges may apply.
  • Our team will ensure the multimedia wall is installed according to the agreed specifications. Upon completion, you will be asked to sign off on the installation.

5. Returns and Refunds

Due to the customized nature of the multimedia wall, we do not accept returns or offer refunds for change of mind once the product has been delivered and installed.

6. Faulty or Defective Products

  • Inspection on Delivery: Upon delivery and installation, please inspect the multimedia wall carefully. If you notice any faults, defects, or discrepancies with the agreed specifications, you must notify us immediately and before our installation team leaves the premises.
  • Repair and Replacement: If the multimedia wall is found to be faulty or not as described, we will, at our discretion, repair or replace the affected parts. Any defects must be reported within [2] days of installation.
  • Refunds: In the unlikely event that the issue cannot be resolved through repair or replacement, a refund may be issued. Refunds will only be considered if the multimedia wall is deemed faulty and cannot be rectified. The amount refunded will be determined based on the nature and extent of the defect.

7. Warranty

  • All custom multimedia walls come with a [1]-year warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, improper maintenance, or unauthorized modifications.

8. Final Sale

  • Once installed and signed off, the multimedia wall is considered a final sale. No returns or exchanges will be accepted unless the product is faulty as per the terms outlined above.

9. Customer Support

  • If you have any concerns or issues with your multimedia wall, please contact our customer support team at [contact details]. We are here to assist you and ensure that your custom multimedia wall meets your expectations.

Acknowledgment

By placing an order with Curvaview, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.